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Loyalty Programs - Place an Order

The Place an Order loyalty program allows you to reward customers with loyalty credits when they complete a paid order. You can choose how much credit customers earn and which products are eligible for the reward.

In-App Setting​

To configure the program:

Go to: Loyalty Programs → Place an Order

1. Activate the Program​

Use the Activate/Deactivate setting to turn the program on or off.

  • Default: Deactivated
  • Turn it on to start rewarding customers for eligible paid orders.

2. Configure the Reward Settings​

Under Settings, configure the following options:

Earn Method​

Choose how customers earn loyalty credits:

Percentage

  • Enter a percentage value.
  • Customers earn the specified percentage of the order value as loyalty credit for each paid order.
  • Example: If you set the value to 5%, a $100 eligible order earns $5 in loyalty credit.

Fixed Amount

  • Enter a fixed credit amount.
  • Customers receive the specified amount for each paid order.
  • Example: If you set the value to $10, customers earn $10 in loyalty credit for each eligible paid order.

Note: You can select only one earn method.

3. Select Products to Apply the Reward​

Choose which products are eligible for the loyalty credit.

All Products

  • This is the default option.
  • Customers can earn credit from eligible paid orders containing any product.

Specific Products

  • Select this option to limit the reward to specific products.
  • Use the product search to find and select the products you want to include.
  • You can also filter products by collection or tag to make selection easier.

Note: You can select only one product scope: All Products or Specific Products.

4. Set an Expiration Date​

You can choose whether the earned loyalty credit should expire.

  • Enable the Expiration option.
  • Enter how long the credit remains valid.
  • Choose a period in weeks, months, or years.

Example: If you set the expiration to 3 months, the earned credit will expire 3 months after it is issued.

5. Credit Note​

The Credit Note is used to identify the reason for the credit in the customer's loyalty credit history.

  • Default: Place order
  • This value will be recorded in the customer's credit history.

You can keep the default value or update it if customization is available.

Required Settings​

All settings are required except for Credit Note.

Before activating the program, make sure you have configured:

  • Earn Method
  • Reward value
  • Product eligibility
  • Expiration settings, when applicable

Once the configuration is complete, activate the program to start rewarding customers for eligible paid orders.

If you have any concerns or questions, please do not hesitate to contact us at [email protected]

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